Royal Bank of Scotland

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We’re continually evolving to make sure we’re a bank that understands and contributes its communities, a bank that uses what it knows about its customers to help their money work harder, and a bank that makes use of technology, but doesn’t forget its people.

We’re ready to meet the challenge, both for today and to tomorrow. Whether customers want to come and see us in a fixed or mobile branch, talk to us over the telephone, explore our site online or use our app on the go, we want to be there for the moments that matter.

If that sounds like something you’d like to be part of, you can join us and help us succeed.

Mortgage Advisers

We know that purchasing a home is one of the biggest moments in our customers’ lives. If you have a CeMap qualification or equivalent, joining us as a Mortgage Adviser will let you use your expert knowledge to help guide them along the way.

Whether you’re talking to people face-to-face or over the telephone, you’ll listen to them and have in-depth conversations to find out what they need, before giving exceptional advice.

We have branches throughout the UK, open Monday to Saturday to meet the needs of our customers. So as a Mortgage Adviser based in a branch, you’ll need to work some Saturdays.

Our contact centre in Greenock offers a range of possible working patterns, so you can put time aside for you and your family. And it means we can be flexible for our customers, helping them out whenever they need it.

Personal Bankers in branch

How do we make our approach to banking stand out? It all starts with exceptional people who take the time to really understand our customers. As a Personal Banker, you’ll be the first to greet our customers when they pop into one of our branches.

Bring your friendly people skills, talent for customer service, and unwavering determination to keep improving how we do things for our customers. You’ll be asking the right questions and using your eye for detail to match our products and services to each customer.

Become an Associate Personal Banker, and we’ll nurture your skills and experience so you can become a fully qualified Personal Banker. We’ll give you all the support you need to shape a career you can be proud of.

Telephony Customer Service jobs

Our customers rely on our help with a wide range of matters, from simple enquiries about their balance or products, to support when they’ve been victims of fraud or are in dispute with a retailer. That means we recruit for a number of different types of role, giving you the chance to specialise. Whatever your role, you’ll be a friendly and helpful voice to our customers, having great conversations and giving them the right answers at the right time.

Our contact centres are bright and lively places to work, where you can expect a great team atmosphere. We’re there for our customers when they need us, every day and around the clock, so depending on which team and centre you join, there are a range of working patterns which can help you manage all your commitments.

If you love speaking to people, joining one of our centres in Greenock, Glasgow or Edinburgh could be the ideal move.

Previous customer service experience is welcome – maybe from a call centre or a job in retail – but if you have the determination to succeed, we’ll support from the moment you join. You can expect great training when you start, and we’ll continue to support you throughout your journey, with an emphasis on your development.