Get your career off to a fantastic start with our ten week paid internships in Customer Solutions.
You’ll gain real insight into the world of commercial banking, and be well placed to join our graduate programme the following year.
About the programme
Within the Customer Solutions pathway, we have two distinct internship options. You can apply to either our Commercial Banking or our Structured Finance programme.
We’ve designed both of these ten week summer internships to give you first hand experience of the work we do in our Commercial Banking business. You’ll learn about our values and goals, the products and services we provide, and how we work together to deliver outstanding service for our customers.
The Commercial Banking internship covers a diverse range of customer relationships, while our Structured Finance internship focuses more specifically on larger clients, with complex financing needs. You can read in more detail about the individual internships in the listings below.
On both programmes, you’ll be rewarded with a salary of £21,500 pro rata, depending on location.
Both internships offer a great opportunity to:
- Develop your skills, and build some new ones
- Meet new people and grow your professional network
- Deepen your understanding of commercial banking
- Experience our team culture and values
- Get stuck into a real life project and add value to our business
- Gain valuable career experience, which will inspire your future career choices
For us, it’s also about finding and engaging talented and passionate people, who’ll make a difference to our business in the long term. That’s why if you complete the internship successfully, and enjoy your experience, there could be a place available for you on our 2020 Customer Solutions graduate programme.
What you'll do
The internship starts with an induction. You’ll then begin a ten week placement, where you’ll attend training workshops, get involved with our day to day work, and take part in a business improvement project. If you join Commercial Banking, you’ll complete this project individually and, if you join Structured Finance, you’ll do it in teams.
You’ll be updating your learning log so, towards the end of the internship, you’ll be able to show off everything you’ve learned in your final assessment.
We’ll pair you up with a ‘buddy’ and a line manager you’ll support you for the full ten weeks. Your buddy will be a current graduate who’ll help you get settled by sharing their experience. Your line manager will provide guidance and support throughout the programme, and help you grow your professional network.
For a fuller picture of how you’ll progress through the ten weeks, check out the learning journey below.
If we offer you a role, one of the first things we’ll do is invite you to join our on-boarding portal. The portal’s a website and we use it because it’s a great way for us to communicate key messages so you’re ready for your first day. We’ll pair you up with a buddy who’ll be there to answer your questions before starting and who’ll help you throughout your ten weeks. We’ll introduce you to your line manager before you start too, all so you can hit the ground running.
Here’s where you’ll learn about RBS, meet your fellow interns and have the chance to talk with colleagues, including senior leaders, from around our business.
As well as giving you an overview of the bank, the induction will outline the goals of the programme and introduce you to our values and explain the work you’ll be involved in over the next ten weeks. You’ll also learn about the training we’ll provide and how we’ll assess you whilst you’re with us.
You’ll also be given regular knowledge build spotlights during the ten weeks to keep focused on your learning.
Over the ten weeks, you’ll be taking part in a business improvement project, linked to one area of Commercial Banking or Structured Finance.
We’ll ask you to find a solution, or improvement in a specific area. This will give you the chance to complete research on a topic, work collaboratively, develop a business plan, and come up with recommendations for improvement or change to support our ambitions. You’ll present on this towards the end of the programme (in teams if you join Structured Finance)
This will be a great way of putting new ideas forward, making a real contribution and getting a sense of what our team culture is really all about. You’ll find out about the specifics of this project during your induction.
During the programme you’ll take part in a community project with a team of fellow graduates. This involves linking up with a charitable organisation and developing and delivering a solution to support their work.
You’ll have the chance to participate in a fund raising competition with other teams, and present your project to a panel of senior managers. It’s a great opportunity to contribute to a valuable cause and put your entrepreneurial skills to the test!
Toward the end of the internship, you’ll be assessed on what you’ve learned, against the goals and values explained in the induction. You’ll be keeping up a learning log, week by week, and you’ll be discussing progress with your line manager throughout.
In the penultimate week you’ll give a presentation on the business improvement project you’ve been involved in, and you’ll also have an end of internship review. Complete these successfully, and you could be offered a place on our 2020 Customer Solutions graduate pathway.
From there you can carry the skills you’ve learned forward and take the next exciting step in your career.
To be eligible for either of these internships, you’ll need to be in your penultimate year of a university degree, and on course for a 2:1.
We’re looking for intelligent, highly motivated and forward-thinking people. People with the curiosity to approach things from fresh perspectives, the ability to build credible relationships, and the determination to help us shape the best solutions for our customers.
If that sounds like you, then why not apply?
Take a look at programmes that are currently open for application below. You can also visit our application advice pages, where you’ll find details about the application process, as well as tips and advice to help you at every stage.