CS&O Unit Leader
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The role-holder is responsible for managing and motivating a team of 12 within Trade Operations and conform to SLAs as defined in the service schedule and ensure adherence to the bank's policies, risk & control norms. The role-holder will be manages a team of 12 processing around 2000 transactions a month (approx. GBP 0.1 billion a month)
What The Business Does
Commercial and private banking division provides Banking solutions to the UK corporate and commercial client base, this includes large corporate and institutional clients, commercial SME segment, business banking and private customers. The division provides lending, trade finance and transactional banking solutions to our customers. Our vision is to be the number one bank for customer service, trust and advocacy by 2020.
Trade & Working Capital products are vital for businesses, from SMEs to the largest blue-chip corporates. Our products help customers to trade internationally, to mitigate risk, finance the working capital cycle, and to manage liquidity effectively. From the simplest overdraft to more structured financing techniques, we have one of the broadest product sets in the market. A 250-member-strong team support a range of functions in Trade Operations in the areas of Letters of Credit, Documentary collections, supply chain finance and Guarantees.
•Ensure all activities in the team are carried out in accordance to approved procedures and service level targets are achieved. Ensure optimum utilization of resources, reducing costs/increasing productivity and maximizing value to our customers. Execute the plan in place for effective training and accreditation.
•Actively review key performance indicators for the team to identify trends and take timely action to address areas of improvement and ensure that the process documents are duly approved and maintained up to date
•Contribute to the definition of performance indicators, measurement and reporting of critical Management Information to enable right decision making
•Ensure cost effective measures in the team, contribute to simplify customer life activities and work collaboratively in cross functional teams to deliver improvements in process/customer experience by reducing hand-offs, increased straight through processing through automation or other means
•Identify, own, manage and supervise the risks ensuring mechanisms are in place to report. Be aware and ensure due governance over operational risk at all times. Identify and escalate deviations in policies and procedures for early resolution
•Support in developing and maintaining the Business Continuity plans and conduct ongoing Review of process to challenge and pre-empt any operational losses
•Effectively manage the team and ensure all people processes are in place. Be responsible for performance coaching and give feedback to team members. Lead key relationships with colleagues within unit and front office and Complete the CDCS (Certified Documentary Credit Specialist) Training Module
•Will be responsible for setting Stakeholder expectations to ensure alignment of desired output with available resources and constraints, team resourcing and skills development
•Understanding gaps/deviations in the policies, implement adequate controls and timely escalate issues, risks & dependencies as appropriate
•Performance management of team members, hiring and retention of talent, and approving/declining transactions of value empowered as per authority matrix
The Skills You Will Need
•A Graduate Degree with a minimum of 6 to 8 years of experience in Trade domain
•Extensive experience in people management
•Working knowledge of Trade system and processes
•Ability to work collaboratively, be a team player and a leader, have excellent written and verbal communication skills with an eye for detail
•Strong understanding of the industry and customers
Our purpose is to serve customers well. We serve around 19 million customers across the globe, and our aim is to consistently meet and exceed their needs wherever they find us. Our ambition is to become the UK’s number-one bank for customer trust, service and advocacy and our team in India is integral to helping us achieve this goal.
We’ll make sure you’re clear on what’s expected of you in your role, that you have what you need so that you’re capable of succeeding, and that you’re motivated to do your best work. We’re a place where you can grow your career, build skills, expand your horizons and be recognised for the great contributions you make.
Your reward is about much more than just your salary. Our benefits packages are designed to be flexible, giving you the freedom to make choices which fit your lifestyle, and your plans for the future.
We care about diversity, and we believe everyone should be able to bring their whole selves to work. And as an equal opportunity employer, we invite applicants from all sections of the community including across gender identities, orientations, physical and mental capabilities, cultures and ages. We want you for the work you’ll do.