Our services reflect our customers’ needs
Our business is structured around the talent and connections which allow us to serve our customers as well as possible. Our customer-facing businesses are supported by an efficient central Services function and by expert centralised support and control functions, including Finance, Risk, HR and Legal.
Personal & Business Banking
With over 16 million individual and small business customers, Personal & Business Banking is committed to providing products which are fair, and easy to use wherever you are. We offer convenient service and helpful advice through our branch networks, online and mobile apps, and on the telephone.
Commercial & Private Banking
Through our committed relationship managers and business specialists, Commercial and Private Banking offers market leading advice, products and services to commercial enterprises and wealthy individuals.
Corporate & Institutional Banking
Our wholesale banking business serves large corporate clients and financial institutions with strong connections to the UK, as well as governments and their agencies. Our expertise allows them to achieve their financing, transaction and risk management goals.
Customer Support and Control Functions
The Services function is the power behind our customer facing businesses. From technology to transformation, and payments to operations, Services operate the infrastructure which enables our businesses to keep their promises to our customers.
Our centralised support and control functions support our customer facing businesses. They are centres of expertise with a key role in making sure we do the right thing.
- Conduct & Regulatory Affairs
- Internal Audit
- Corporate Governance and Secretariat
- Human Resources
- Communications & Marketing