The services we offer our customers
At RBS, we provide products and services to our personal, commercial and large corporate and institutional customers. Our customer-facing businesses are supported by a central Services function and other Support and Control Functions including HR, Finance, Risk and Legal.
Personal and Business Banking
Through NatWest, RBS, and Ulster Bank we help 16 million people manage their personal and business lives, with a full range of financial services and advice.
Commercial and Private Banking
With relationship managers and business specialists, Commercial and Private Banking offers specialist advice, products and services to commercial enterprises and wealthy individuals. We offer these services through RBS, Coutts and Adam & Company.
Corporate and Institutional Banking
We serve UK and international corporations and financial institutions, enabling them to achieve their global financing, transaction and risk management goals.
Providing a comprehensive range of financial services across Ireland, Ulster Bank serves the needs of 1.9 million customers through a network of 214 branches and has a business banking presence in every county.
Williams and Glyn
In 2013 we agreed a £600m pre-IPO investment in our Williams & Glyn business with a consortium of investors led by global financial services specialists Corsair Capital and Centerbridge Partners. This follows a government ruling for RBS to divest some of its branches to open up more competition in high-street banking. Upon completion, William’s & Glyn will consist of 308 former RBS branches in England and Wales and six former NatWest branches in Scotland. It will serve over 1.7 million personal, SME and mid-corporate customers.
Customer Support and Control Functions
All of our customer-facing businesses are supported by a number of central support and control functions:
- Services, which include technology, payments, transformation and operations roles
- Conduct & Regulatory Affairs
- Internal Audit
- RBS Legal
- Corporate Governance and Secretariat
- Group Customer Relations
- Human Resources
- Communications & Marketing