Help our customers to achieve their dreams
If you’re CeMAP qualified and share our passion for outstanding customer service, this is a fantastic opportunity to join our award-winning mortgages team. You’ll support our customers through the single biggest purchase of their lives – their home.
At RBS we put our customers’ interests at the heart of everything we do. We build lasting relationships with our customers and make a real difference to their lives by providing them with a mortgage that perfectly suits their lifestyles, both now and in the future. We’re looking for fully qualified Mortgage Advisers to join our call centres and network of branches.
What you’ll do
As a Mortgage Adviser you’ll join a friendly and supportive team to help you grow and develop your career.
Whether you’re meeting customers face-to-face in our branches, or talking to them in our contact centres, you’ll build great relationships every day and enjoy taking the time to understand their needs in-depth, before providing them with just the right advice.
You'll be carrying out structured mortgage interviews, providing compliant advice, while ensuring all the applications and paperwork is completed to a very high standard. You’ll love taking control of your day, dividing your time between customer contact, compliance and training while supporting your colleagues.
Our call centres are situated in Birmingham, Norwich and Greenock and opening hours are 8am to 8pm Monday to Friday and 9am to 4pm Saturday. There you’ll work rotational shift patterns, offering fantastic flexibility for you, your family and work/life balance.
We have branches nationwide which open Monday to Saturday to best serve our customers. So as a branch based Mortgage Adviser, you’ll need to be willing to work some Saturdays.
We also have a number of trainee Mortgage Adviser roles available at our Birmingham call centre. If you have a very strong background in financial or frontline customer service roles, where you are used to making needs-based recommendations to customers, and have the ability and commitment to complete CeMap training, apply now for this fantastic opportunity. It's a great chance to achieve a fully-funded, industry-recognised qualification.
Rewards and benefits
Because we’ll treat you as an individual, our fantastic and competitive reward packages are flexible to best fit your needs. We offer an excellent remuneration package which includes a 25% cash benefit funding programme that can be tailored to suit your life. We also provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support, designed to help you manage and balance your work/life priorities. For more information please visit our benefits page.
Join an award-winning team
We’re thrilled that RBS have been awarded ‘Best Mortgage Lender Scotland’ in the 2013/14 Your Mortgage Awards. In addition RBS has won the ‘Best National Bank’ for the 3rd year in a row in the 2014 ‘What Mortgage’ awards.
“I'm proud to take my customer through their mortgage and house buying journey, helping them choose the right deal for an enormous financial commitment, but ultimately securing their dream home. I learn a lot about them along the way and always try to put myself in their shoes to really understand their needs.”
“It's a really comprehensive training programme, and very well structured, so I have built my knowledge and skills in a coherent way. The training really gave me the confidence to do my job well and ensure I was providing excellent customer service and just as importantly advice. I was assigned a buddy so the on-going support has been really good since the first day, it’s a great team and environment to grow and develop.”
Is this the role for you?
At RBS, our goal is to become a simpler business, which puts the customer at the heart of all we do. By getting this right, we’ll be on track to build the future of RBS. We're changing the way we do things and we want your input as we grow to be the UK’s number one bank for customer service, trust and advocacy. If you’re passionate about providing the best customer service, and you’re willing to go the extra mile, you could fit in well here.
In return, we’ll offer you an environment where you’ll have the flexibility to balance your home and work life. We look after our people and will recognise your hard work. You’ll join a supportive environment where we share knowledge and experience. We’ll also give you expert training and coaching to help you become the very best Mortgage Adviser you can be.
If you can’t find a mortgage role in your preferred location, register with our Talent Network above to be notified of any suitable opportunities in the future.