We want to be known as the best bank for today’s Scotland. Joining a Royal Bank of Scotland customer contact centre puts you in the right place to make that happen.
Make a difference, every day
Our customers rely on our help with a wide range of matters, from simple enquiries about their balance or products, to support when they’ve been victims of fraud or are in dispute with a retailer. That means we recruit for a number of different types of role, giving you the chance to specialise. Whatever your role, you’ll be a friendly and helpful voice to our customers, having great conversations and giving them the right answers at the right time.
Our contact centres are bright and lively places to work, where you can expect a great team atmosphere. We’re there for our customers when they need us, every day and around the clock, so depending on which team and centre you join, there are a range of working patterns which can help you manage all your commitments.
If you love speaking to people, joining one of our centres in Greenock, Glasgow or Edinburgh could be the ideal move.
Helping you grow
Previous customer service experience would be welcome – maybe from a call centre or a job in retail – but if you have the determination to succeed, we’ll support from the moment you join. You can expect great training when you start, and we’ll continue to support you throughout your journey, with an emphasis on your development.
Find out more about how we help our people build careers they can be proud of.
Customer Service Talent Network
If you can’t find the right role today, register with our Customer Service Talent Network so you don’t miss out on future opportunities.