Call centre setting

Customer Contact Centre Jobs

How you help delight our customers

We offer a wide range of career opportunities across our customer contact centres. A role here means ensuring our customers are listened to, engaged and their financial service needs are met.

You’ll be responsible for interacting with our customers on the telephone from our call centres or online, to find solutions to their financial queries, advising them on ways to make the most of their money, and providing them with the right products and services. From the smallest cash transaction, to the largest financial matter, we're never happy unless our customers are thoroughly delighted. It’s all part of our goal to become the Number 1 bank for customer service, trust and advocacy by 2020.

Listen to our employees talking about working at RBS


We’ll look after you, too

To succeed, ideally you’ll need some customer service experience - possibly gained from a call centre or retail background - but we’ll support you right from the start. When you join us, you’ll enjoy a structured training programme - and during your first 12 months, we will develop you through on-going coaching so you're sure of a really great first year. This is part of our Let’s Grow programme, designed to recognise and reward your development. Upon reaching key milestones, we’ll increase your basic pay, and we’ll increase it again as you grow and develop further in your role.

We’re always here for our customers, so we can offer you full- and part-time career opportunities. You’ll need to work a minimum of 20 hours per week (maximum 35 hours), with a minimum shift length of four hours.

Here is just one example of how our shift patterns helped Michal who works in our one of our centres:

“My daughter was born in Spring 2012. I was looking for a new job to fit around childcare, and RBS provided the opportunity to work shift patterns, which gave me quality time with my family. I work permanent Saturdays, which means my day-off is always on a Thursday. On those days, I always have time for the kids, as my wife is working”

Which customer contact centre team would best suit you?

Our customers can contact us how they choose to, whenever they need us, 24/7. Take a look our roles to see where your skills and experience would best fit.

Telephony - We provide helpful banking to our customers over the telephone. Our principal role is to look after their everyday banking requirements to ensure our customers’ needs are met. If you have an excellent telephone manner love speaking to people this could be the role for you. We’re based in Birmingham, Chatham, Greenock, Leicester, Manchester, Southampton and Southend.

Digital Customer Support - We ensure our customers receive expert support through webchat, social media channels and community support forums. If you have strong English writing skills and the ability to multi-task, apply now. Our centres are in Edinburgh, Leeds and Southampton.

Private24 Centres - Our Private24 centres offer support to Private Banking customers via the telephone and our dedicated private webchat service. Apply now if you have excellent customer service skills. We’re located in Edinburgh, London and Manchester.

We have centres in Edinburgh, Greenock, Manchester, Southend, Southampton, Birmingham, Leicester and Chatham. If there are no suitable roles listed below then please register your details in our Talent Network so we can contact you when new opportunities relevant to your skills and experience arise.

We also have face-to-face customer service career opportunities in our branches nationwide. Find out more and apply here.

IT Manager - Bank Platforms

St Helier-Jersey, Channel Is, United Kingdom RBS International Contract type: Full-Time Communications Job ref: 54584 Date listed: 26/09/2016 Closing date: 10/10/2016 View job and apply

IS - Analyst Specialism - Webservices (IIS)

Bangalore, Karnataka, India RBS Contract type: Full-Time Information Technology Job ref: 52394 Date listed: 23/09/2016 View job and apply

Analyst - Webservices

Bangalore, Karnataka, India RBS Contract type: Full-Time Information Technology Job ref: 52392 Date listed: 23/09/2016 View job and apply

RBS CIB Technology – TMOSS |  Team Lead - Development, AVP (.NET)

Gurgaon, Delhi, India RBS Contract type: Full-Time Information Technology Job ref: 54333 Date listed: 23/09/2016 Closing date: 21/10/2016 View job and apply

RBS CIB Technology – TMOSS |  Lead Support Professional, AVP (Middleware)

Bangalore, Karnataka, India RBS Contract type: Full-Time Information Technology Job ref: 52842 Date listed: 23/09/2016 Closing date: 21/10/2016 View job and apply

RBS CIB Technology – CFT | Lead Software Designer, AVP (Java )

Gurgaon, Haryana, India RBS Contract type: Full-Time Information Technology Job ref: 53053 Date listed: 23/09/2016 Closing date: 07/10/2016 View job and apply

RBS CIB Technology – FI Technology | Lead Software Designer, Associate (Java)

Gurgaon, Haryana, India RBS Contract type: Full-Time Information Technology Job ref: 52523 Date listed: 23/09/2016 Closing date: 07/10/2016 View job and apply

RBS CIB Technology – TMOSS |  Lead Software Designer, AVP (Java)

Gurgaon, Delhi, India RBS Contract type: Full-Time Information Technology Job ref: 52836 Date listed: 23/09/2016 Closing date: 21/10/2016 View job and apply

RBS CIB Technology – TMOSS | Software Designer, Associate (Java)

Gurgaon, Haryana, India RBS Contract type: Full-Time Operations Job ref: 52000 Date listed: 23/09/2016 Closing date: 21/10/2016 View job and apply

RBS CIB Technology – TMOSS | Software Designer, Associate (.NET)

Gurgaon, Haryana, India RBS Contract type: Full-Time Information Technology Job ref: 54599 Date listed: 23/09/2016 Closing date: 21/10/2016 View job and apply

RBS CIB Technology – TMOSS | Software Designer, Associate (TLM)

Gurgaon, Haryana, India RBS Contract type: Full-Time Information Technology Job ref: 52807 Date listed: 23/09/2016 Closing date: 21/10/2016 View job and apply

RBS CIB Technology – FI Technology | Software Designer, Associate (Java)

Gurgaon, Haryana, India RBS Contract type: Full-Time Information Technology Job ref: 52869 Date listed: 23/09/2016 Closing date: 21/10/2016 View job and apply

RBS CIB Technology – FI Technology | Lead Support Professional, AVP (Product Support)

Gurgaon, Haryana, India RBS Contract type: Full-Time Information Technology Job ref: 52300 Date listed: 23/09/2016 Closing date: 21/10/2016 View job and apply

RBS CIB Technology – TMOSS | Support Engineer, Analyst (Production Support)

Gurgaon, Delhi, India RBS Contract type: Full-Time Information Technology Job ref: 54473 Date listed: 23/09/2016 Closing date: 21/10/2016 View job and apply

Analyst (Specialism) - Batch CA7

Bangalore, Karnataka, India RBS Contract type: Full-Time Information Technology Job ref: 52132 Date listed: 23/09/2016 View job and apply

Analyst (Specialism) - Batch CA7

Chennai, Tamil Nadu, India RBS Contract type: Full-Time Information Technology Job ref: 52133 Date listed: 23/09/2016 View job and apply

Team Lead

Gurgaon, Haryana, India RBS Contract type: Full-Time Information Technology Job ref: 50772 Date listed: 22/09/2016 Closing date: 21/11/2016 View job and apply

Test Analyst

Gurgaon, Haryana, India RBS Contract type: Full-Time Information Technology Job ref: 52049 Date listed: 22/09/2016 Closing date: 21/11/2016 View job and apply

Technical Specialist

Chennai, Tamil Nadu, India RBS Contract type: Full-Time Information Technology Job ref: 52019 Date listed: 22/09/2016 Closing date: 21/11/2016 View job and apply

Tech Lead

Gurgaon, Haryana, India RBS Contract type: Full-Time Information Technology Job ref: 52050 Date listed: 22/09/2016 Closing date: 21/11/2016 View job and apply

Software Engineer - Payments

Chennai, Tamil Nadu, India RBS Contract type: Full-Time Information Technology Job ref: 51912 Date listed: 22/09/2016 Closing date: 22/10/2016 View job and apply

Mainframe Software Designer

Gurgaon, Haryana, India RBS Contract type: Full-Time Information Technology Job ref: 51832 Date listed: 22/09/2016 Closing date: 21/11/2016 View job and apply

Team Lead- Support

Gurgaon, Haryana, India RBS Contract type: Full-Time Information Technology Job ref: 51985 Date listed: 22/09/2016 Closing date: 07/10/2016 View job and apply

Senior Software Designer

Gurgaon, Haryana, India RBS Contract type: Full-Time Information Technology Job ref: 51983 Date listed: 22/09/2016 Closing date: 09/10/2016 View job and apply

Senior Business Analyst

Gurgaon, Haryana, India RBS Contract type: Part-Time Information Technology Job ref: 51917 Date listed: 22/09/2016 Closing date: 12/10/2016 View job and apply

 
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