Our business is structured around the needs of our customers, and the specialisms and expert skills that allow us to meet them well.
Our Functions teams combine operational excellence with strategic expertise in their fields. Comprising areas such as Legal, Finance, Communications & Marketing, Change and HR, their guidance is essential to helping our customer businesses achieve their ambitions.
As our 3rd line of defence, Internal Audit provides assurance that we understand our risks and are controlling them effectively. Our teams create strong relationships with the bank’s businesses and functions while remaining fully independent.
Data & Analytics
We create data every time we interact with our customers. Our Data & Analytics teams are unlocking its potential and using it to help us really understand our customers, to serve them better, and to drive our business.
We know that risk is about much more than ticking boxes; it’s a culture that affects everything we do, and guides every decision we make. Our wide and professionally diverse Risk community have a leadership and coaching role in making sure we operate safely, and with our customers’ best interests at heart.
Our business is constantly changing as we continue to work towards our strategic goals. Our Technology teams are at the heart of that effort, providing technology platforms for customers and colleagues which are responsive, simple to use, and well controlled.
We’re investing heavily in our digital capabilities to build on our award-winning personal and commercial banking services. With state-of-the-art environments and a flexibility which matches agencies working at a much smaller scale, our digital studios are a great place to reach your potential.
Personal & Business Banking
Everything we do comes down to serving our customers well. Whether in a branch or through telephony, over the web or via an app, our Personal & Business Banking teams represent the bank to our individual and small business customers every day.
Commercial & Private Banking
Our Commercial & Private Banking franchise brings together UK market leading businesses and brands serving commercial enterprises – including large corporates – and the complex needs of wealthy individuals.