Support Professional (UNIX)

The Business

The Role

If your expertise lies in providing support for various Front Office applications, a position as Support Professional is ideal for you. In this role, you will be responsible for ensuring availability of applications as per agreed Service Level Expectations or requirements by monitoring applications, related jobs and resolving issues.

 

To qualify for this role, you need to have experience of 5-7 years and good knowledge of the Markets and Banking business and products traded.

What the Business Does

This role is based in the User/Batch (L1/L2) Support team at Fixed Income Technology  reporting to the Support Manager.

 

The User/Batch(L1/L2) Support team supports core system called GDS, FIRE and CREMANT batches and RFB checks for London business and is used by many business areas within and outside Rates (Front/Middle/Back office).  These are critical systems that perform trade capture, pricing, life-cycling, feeding trade details and EOD Valuations/Risk to downstream systems.

 

Fixed Income is one of the core business areas for RBS, this is the business (trader/sales) facing division which is responsible for developing and supporting all the Front Office applications which the traders in RBS use across Rates products (Bonds, IRS, CDS).

 

Your Responsibilities

As Support Professional, your responsibilities will include:

  • Providing a timely and effective response to user queries by analysing, investigating and fixing them as required
  • Performing ‘root cause' analysis of user issues, provide immediate workaround for critical problems Provide support during new releases into the production environment
  • Implementing emergency changes with necessary assistance from developers and other IT teams
  • Providing support during new releases into the production environment and actively maintaining support documentation
  • Learn the application and the associated business functionality, building and maintaining the run books for key activities

 

Skills you need

  • Experience of working in a dynamic environment often with shifting priorities
  • Front to back awareness of processes within an investment bank (from sales to back office)
  • Good awareness of Information Security policies and Technology Risk Management from an enterprise / banking systems context
  • Expertise in Unix, Scripting, Sybase and Autosys skills
  • Tertiary/University degree level qualifications

 

Why RBS?

RBS doesn’t just provide you with an exciting work and a generous pay package. We take pride in ensuring your personal and professional development are first and foremost. You will have access to a range of development and learning programs, services and support designed to help you manage and balance your work/life priorities.

 

Whether its retirement planning, supporting a charity close to your heart or taking care of your well-being, RBS makes sure you are taken care of. For more information on our benefits, please visit our website.

 

At RBS, our purpose is to serve customers well. We serve around 24 million customers across the globe, and our aim is to consistently meet their needs wherever they find us.  Our ambition is to become the UK’s number-one bank for customer trust, service and advocacy by 2020. Our global workforce is integral to helping us achieve this goal.

 

With colleagues across 5 main states, and connected across-the-globe by common values and a unified ambition, RBS India delivers vital bank functions that help us offer truly round-the-clock support to our UK customers, and 24/7 banking to our international customers.

 

RBS welcomes applications from all sections of the community.

 
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