What you'll do
You'll help us to become more digitally focused and you'll be looking at the standards we use to continuously improve and develop the digital user experience (UX). Through close collaboration with the Product, Communications, Marketing and Insight teams, you'll design, define and deliver the priorities in the UX roadmap that will drive enhanced user experience and brand net promoter scores.
You'll be coaching and mentoring journey managers (in everything, from planning to launch), looking at analytics and championing best practice around this, and finally keeping ahead of our competitors - always suggesting ways we can improve to meet our ambitions and sharing this with the team.
Within the course of your work, you'll also:
The skills you'll need
We're looking for a digitally focused individual, with a real passion for delivering an excellent customer experience in an agile environment. You don't need to be a designer, or a developer, or even an analytics guru; we’re looking for a someone with a well-rounded user experience background, and a clear understanding of the user experience design and development process.
We need someone who can provide real ideas for development, this exciting area of our business.
You'll also have:
How we'll reward you
In return, we offer a competitive salary plus 30% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities.
Visit our reward and benefits page for more information on the benefit packages we offer.
At RBS, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.
As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.